Returns

Our policy lasts 7 days after the product arrives. If 7 days have passed since the product arrived, unfortunately we can not refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged for reasons not due to our error. Dirt, scratch, and paper crease caused to the artwork during its creation processes will not be subject to refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dragonartmy@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dragonartmy@gmail.com and send your item to: Room 2.9, 2nd floor, Komplek Selangor, Jalan Sultan 50000, Kuala Lumpur. Malaysia

However, we may not exchange original product or art works. It have to subject to the availability of the product or art works.

Shipping

To return your product, you should mail your product to: Room 2.9, 2nd floor, Komplek Selangor, Jalan Sultan 50000, and Kuala Lumpur. Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.